With the multiplication of channels and consumer volatility, attracting new customers is a daily challenge for businesses. Generating leads and turning them into customers is difficult and costly. With Vivetic Group, strengthen your customer relationships by creating a unique customer experience that generates genuine enthusiasm for your products and services!
Our solutions
Database qualification and enrichment
To improve the performance of your campaigns, we enrich your prospect/customer files and qualify your database. We implement data collection campaigns in compliance with current European regulations. Our teams' expertise enables you to quantify your market and better target your actions to optimize and accelerate your prospect acquisition.
Sales rebound
Since each incoming contact with a customer can represent a great upselling opportunity, our agents are trained in the practice of commercial rebound, becoming true contributors to your business growth. After satisfying the customer's initial request, the advisor formulates a sales offer adapted to the person in question, and takes charge of all the stages involved in making the additional sale of a product or service a reality.
Customer winback
Boost your sales results with effective strategies for reactivating dormant customers or winning back lost ones. Vivetic Group can help you identify the flaws and causes of failure, define win-back objectives and implement solutions:
- sales operations relevant to your customer segments: up-selling, cross-selling, etc.
- retention actions (claims management, cancellation handling, etc.) to limit the loss of existing customers.
Satisfaction survey
Satisfaction surveys are an important tool for managing customer loyalty, helping you to make better decisions, enrich your business tools or improve the attractiveness of your offers. In particular, it enables you to measure customer feedback across all your points of contact, whether physical or digital, or to collect qualified data through targeted questionnaires. Depending on the issues you face, we can implement a satisfaction survey tailored to your needs and the specific characteristics of your customer portfolio.
Modeling : customer base scoring
By combining informational and behavioral criteria, our team of statisticians (or dataminers) establishes a score for your prospects and customers, in order to determine the value of each of them and their appetite for your offers. This scoring technique can be used to calculate the probability of converting a prospect, retaining a customer or renewing a purchase. By segmenting your most important targets, you can prioritize your marketing efforts and significantly increase your conversion rates.
Why outsource your customer acquisition and retention to Vivetic Group?
By choosing Vivetic Group to develop and implement your customer acquisition and retention strategy, you'll benefit from proven, comprehensive expertise in customer relations, as well as the latest developments. You'll benefit from professional methods and valuable feedback: our experts have a long track record of helping many companies increase their sales through customer acquisition and retention.
Our advisors listen attentively to you, providing personalized project follow-up and making recommendations in line with the specifics of your market and customer portfolio. Perpetuate, win back, engage: depending on your development objectives, we provide you with a dedicated response that creates value for your customers and your company.
