The advantages of outsourcing your customer service to a call center in Madagascar
13 January 2025Providing quality customer service while keeping operational costs under control is a major challenge for many companies. With its highly qualified, multilingual and technologically advanced workforce, and competitive costs, Madagascar offers unique advantages.
5 steps to choosing your IT service provider?
December 18, 2024Securing your data, optimizing your costs, anticipating technological developments and ensuring your company's growth: it all starts with selecting the ideal IT service provider!
IT integration: How to maximize the efficiency of your software tools
November 15, 2024IT integration transforms an information system into a fluid, connected ecosystem. It enables companies to optimize their operations, improve decision-making and internal collaboration, and thereby give them a considerable competitive edge!
Telephone call management: how to ensure smooth handling of incoming calls?
3 September 2024A quality telephone greeting reflects the company's image. It is essential to guarantee optimum customer satisfaction and strengthen customer loyalty.
How to improve the customer experience while optimizing costs ?
August 9, 2024Continuous improvement of the customer experience not only satisfies consumers, it also builds lasting loyalty and turns them into ambassadors for your brand or company.
Web development company: why entrust your project to Vivetic?
July 17, 2024Visibility, brand awareness, improved customer experience, customer acquisition and loyalty - a quality website is an essential component in strengthening your customer relationships, optimizing your marketing efforts and supporting your company's overall growth.
Data integration : Best practices to ensure quality
June 25, 2024Efficiently integrating data from multiple sources gives companies a reliable, usable 360° view of this vital information.
Customer support: strategies and best practices
May 15, 2024With a "customer-centric" approach, customer support is essential to building a solid, lasting relationship. It enables us to offer them a unique experience and build their loyalty. It's a real competitive lever.
How to choose a call center to optimize customer relations?
23 April 2024Customer relationship management is a major challenge for companies. At the heart of this management is the call center, concentrating the multiple communications between the company and the customer. Selecting the right call center is therefore a highly strategic choice.