ISO 18295-1 certification: a guarantee of quality for customer contact centers
6 March 2025In a sector where the customer experience is a major issue, ISO 18295-1 certification is a guarantee of quality for customer contact centers.
Optimize project management with an agile software development company
6 February 2025In an ever-changing world, an agile software development company offers the flexibility and adaptability needed to keep pace with changing markets, technologies and requirements.
The advantages of outsourcing your customer service to a call center in Madagascar
13 January 2025Providing quality customer service while keeping operational costs under control is a major challenge for many companies. With its highly qualified, multilingual and technologically advanced workforce, and competitive costs, Madagascar offers unique advantages.
5 steps to choosing your IT service provider?
December 18, 2024Securing your data, optimizing your costs, anticipating technological developments and ensuring your company's growth: it all starts with selecting the ideal IT service provider!
IT integration: How to maximize the efficiency of your software tools
November 15, 2024IT integration transforms an information system into a fluid, connected ecosystem. It enables companies to optimize their operations, improve decision-making and internal collaboration, and thereby give them a considerable competitive edge!
Telephone call management: how to ensure smooth handling of incoming calls?
3 September 2024A quality telephone greeting reflects the company's image. It is essential to guarantee optimum customer satisfaction and strengthen customer loyalty.
How to improve the customer experience while optimizing costs ?
August 9, 2024Continuous improvement of the customer experience not only satisfies consumers, it also builds lasting loyalty and turns them into ambassadors for your brand or company.
Web development company: why entrust your project to Vivetic?
July 17, 2024Visibility, brand awareness, improved customer experience, customer acquisition and loyalty - a quality website is an essential component in strengthening your customer relationships, optimizing your marketing efforts and supporting your company's overall growth.
Data integration : Best practices to ensure quality
June 25, 2024Efficiently integrating data from multiple sources gives companies a reliable, usable 360° view of this vital information.