As a long-standing player in outsourcing in France and the Indian Ocean, we work across the entire value chain to help companies optimize their business processes (BPO) and manage their customer relations.
Our history in brief
Birth of the Vivetic Group
Co-founded by Anne and Christian Laratte, Vivetic (initially named Saisie.com) in France and its partner Mad’Com in Madagascar specialize in digitization and data processing.
The Group has established itself as a leader in French-speaking outsourcing in the Indian Ocean, combining innovation, R&D and operational quality since its creation.
Call center opening
With the arrival of VoIP in Madagascar, the Group deploys its first call center in the Malagasy capital.
Partnership with the Markaltis agency
The synergy between the Group's businesses and Markaltis, an agency specializing in data marketing and digital marketing, allows us to cover all stages of customer relationship management and guarantee a 360° vision of the customer journey.
New brand, "Vivetic Group"
The Group adopts a new brand - Vivetic Group - to reaffirm its position in the outsourcing market in France and Madagascar.
Built around three fundamentals - dynamism, expertise and people - this brand reflects the Group's solid reputation and 30 years of business expertise.
Launch of a new business unit : IT and Digital Services
The Group has created a new department dedicated to IT & Digital Services, a truly integrated IT firm, to support companies in their digital transformation.
Vivetic Group in figures
1800
employees
committed to our customers every day
2
offices
in France and Madagascar
200
customers
trust us
15
turnover
(Consolidated data at 12/31/2023)
Meet the management team
After fifteen years' experience gained in the Data-Marketing and BPO businesses, Noëlle took over the Vivetic Group in 2017, alongside the investment fund Dzeta Conseil. She supports the company's development within its three business divisions: Customer Relations, Back-Office and Data-Marketing.
With 13 years' experience in Customer Relationship Management, Jean Dendievel spent 3 years managing SFR's Customer Service at 10 production sites based in 4 countries (France, Morocco, Tunisia, Romania), before joining VIVETIC in 2011, where he oversees all operational activities. In 2017, he was appointed Director of Development to guarantee the professionalism and synergy of the group's various departments and develop a strategy of differentiation and innovation there. Head of the Group Operations Department since 2018, Jean is appointed Vice President in charge of the new Customer Strategy & Development Department in November 2020.
Arnaud graduated from the INSEEC Paris Business School in 1996, and has spent his professional career in the financial departments of various service companies (subsidiaries of international groups, fast-growing SMEs) and in different business sectors (Engineering, Communication, Design).
Arnaud will join the Vivetic Group in 2022 as Chief Financial Officer. As a Business Partner, he will support the Group in its growth strategy and the optimization of its financial and administrative organization.
A graduate in engineering from CPE Lyon and in management from Grenoble EM, Rudy gained 5 years' experience in a major French ESN, before taking up his current position in Madagascar.
As head of the new "Digital Services" Business Unit, his aim is to position Vivetic Group as a leader in outsourcing in Madagascar. Rudy relies on operational agility, local roots, active collaboration with customers, and a customer-centric vision to meet the challenges of the sector. He is involved in the Malagasy technology ecosystem, ensuring constant monitoring and maintaining a competitive position in a constantly evolving digital market.
As head of the new "Digital Services" Business Unit, his aim is to position Vivetic Group as a leader in outsourcing in Madagascar. Rudy relies on operational agility, local roots, active collaboration with customers, and a customer-centric vision to meet the challenges of the sector. He is involved in the Malagasy technology ecosystem, ensuring constant monitoring and maintaining a competitive position in a constantly evolving digital market.
Our commitments
As a responsible and supportive group, Vivetic Group places its employees at the heart of its priorities.
Strengthening skills and promoting talent
Vivetic Group's commitment to developing its employees' skills remains a key dimension of its Human Resources policy. Measures include transforming the organization to increasingly integrate agile, more creative and innovative working methods.
Increase employee commitment
Across all Vivetic Group sites, we are multiplying initiatives to strengthen employee commitment and encourage a shared drive for collective success.
Ensuring employee health and safety
We provide our employees with safe and pleasant working conditions, adapted to each individual, with rigorous health and safety processes in place at every site. We ensure compliance with the regulations in the countries where we operate.
Integrating and promoting the value of diversity
Vivetic Group employees work in an environment that encourages diversity and inclusion. We aim to reaffirm our commitment to fighting discrimination and to continue promoting this diversity within the Group.
As a responsible corporate citizen, Vivetic Group strives to play a positive role in society by fostering a culture of volunteerism among its employees.
Being a contributing partner in local development
In Madagascar, implementing and sharing best practices with communities and developing community involvement actions help to improve the daily lives of people living near our offices.
Through our Responsible Purchasing Policy, we prioritize local suppliers whenever possible and support local production and crafts to bolster the country's economic activity and reduce our carbon footprint.
Extending a helping hand
Vivetic Group also supports a number of community projects, such as the association ZAZAKELY SAMBATRA.
The association's mission is to promote the education and professional integration of young people.
"As economic operators in Madagascar for over 20 years, we felt it essential and crucial to us to stand alongside the Zazakely Sambatra association in its efforts to support vulnerable Malagasy youth." Noëlle Costa, President of Vivetic Group
Vivetic Group is committed to the environment and climate by actively working to reduce its carbon footprint through careful management of energy, paper, and water consumption, as well as CO2 emissions and waste.
Reducing energy consumption
For Vivetic Group, energy management means consuming less. To achieve this, we have implemented an energy reduction initiative across our sites, optimizing electrical systems and our IT infrastructure, and reducing the number of light sources by arranging workspaces to make use of natural light.
We manage our energy consumption in an eco-responsible way, without compromising on workplace comfort and safety.
Waste management
Vivetic Group promotes simple yet effective waste reduction practices, primarily through recycling. We encourage waste sorting at all sites and raise awareness of daily actions to protect the environment: reducing paper prints, minimizing packaging for supply orders, and using non-disposable utensils. We foster a culture of recycling by offering employees the opportunity to acquire company equipment no longer in use, holding sales 2-3 times a year based on availability.
Through our involvement with the Zazakely Sambatra association, we donate equipment we no longer need, such as tables, chairs, computers and supplies.
Our offices
Certifications that guarantee the quality and reliability of our processes
Vivetic Group's quality policy aims to enhance client satisfaction and that of each entity, by adresseing their requirements and integrating quality and excellence at the heart of its daily operations.
The certifications obtained since 2010 demonstrate a commitment to professionalism and to upholding its promises across all services.
The ISO 18295-1 certification is the standard that defines the requirements for customer contact centers. It specifies the best practices to be implemented by all contact centers (in-house or outsourced), in multiple areas to guarantee a high level of service, particularly with regard to customer communication, complaint handling and staff involvement. - Antananarivo -
ISO 9001 is the quality management standard. It provides guarantees in terms of organizational quality within each company department. It provides proof that a continuous improvement system has been set up in the company. - Aubervilliers & Antananarivo -
Vivetic is PCI DSS certified, a security and data protection standard for payment methods. It guarantees a very high level of security for internal processes and tools. - Antananarivo -
This certification reflects the implementation of relevant processes and systems that ensure and control the security, availability and integrity of operations, as well as the data confidentiality within our services. - Antananarivo -
