As a long-standing player in outsourcing in France and the Indian Ocean, we work across the entire value chain to help companies optimize their business processes (BPO) and manage their customer relations.
Our history in brief
Birth of the Vivetic Group
Co-founded by Anne and Christian Laratte, Vivetic (originally known as Saisie.com) in France and its partner Mad'Com in Madagascar specialize in digitalization and data processing.
The Group has established itself as a leader in French-speaking outsourcing in the Indian Ocean, by combining innovation, R&D and operational quality since its creation.
Call center opening
With the arrival of Voice over IP in Madagascar, the Group deploys its first call center in the capital.
Partnership with the Markaltis agency
The synergy between the Group's businesses and Markaltis, an agency specializing in data marketing and digital marketing, enables us to cover all stages of customer relations and guarantee a 360° vision of the customer journey.
New brand, "Vivetic Group
The Group adopts a new "Vivetic Group" brand to reaffirm its position in the outsourcing market in France and Madagascar.
Built around three fundamentals - dynamism, expertise and people - this brand reflects the Group's solid reputation and 30 years of business expertise.
Launch of the "Digital Services" BU
The Group has created a new department dedicated to IT & Digital Services, a truly integrated ESN, to support companies in their digital transformation.
Vivetic Group in figures
1800
employees
committed to our customers every day
2
websites
in France and Madagascar
200
customers
trust us
15
sales figures
(Consolidated data at 12/31/2023)
Meet the management team
After fifteen years' experience gained in the Data-Marketing and BPO businesses, Noëlle took over the Vivetic Group in 2017, alongside the investment fund Dzeta Conseil. She supports the company's development within its three business divisions: Customer Relations, Back-Office and Data-Marketing.
With 13 years' experience in Customer Relationship Management, Jean Dendievel spent 3 years managing SFR's Customer Service at 10 production sites based in 4 countries (France, Morocco, Tunisia, Romania), before joining VIVETIC in 2011, where he oversees all operational activities. In 2017, he was appointed Director of Development to guarantee the professionalism and synergy of the group's various departments and develop a strategy of differentiation and innovation there. Head of the Group Operations Department since 2018, Jean is appointed Vice President in charge of the new Customer Strategy & Development Department in November 2020.
Arnaud graduated from the INSEEC Paris Business School in 1996, and has spent his professional career in the financial departments of various service companies (subsidiaries of international groups, fast-growing SMEs) and in different business sectors (Engineering, Communication, Design).
Arnaud will join the Vivetic Group in 2022 as Chief Financial Officer. As a Business Partner, he will support the Group in its growth strategy and the optimization of its financial and administrative organization.
A graduate in engineering from CPE Lyon and in management from Grenoble EM, Rudy gained 5 years' experience in a major French ESN, before taking up his current position in Madagascar.
As head of the new "Digital Services" Business Unit, his aim is to position Vivetic Group as a leader in outsourcing in Madagascar. Rudy relies on operational agility, local roots, active collaboration with customers, and a customer-centric vision to meet the challenges of the sector. He is involved in the Malagasy technology ecosystem, ensuring constant monitoring and maintaining a competitive position in a constantly evolving digital market.
As head of the new "Digital Services" Business Unit, his aim is to position Vivetic Group as a leader in outsourcing in Madagascar. Rudy relies on operational agility, local roots, active collaboration with customers, and a customer-centric vision to meet the challenges of the sector. He is involved in the Malagasy technology ecosystem, ensuring constant monitoring and maintaining a competitive position in a constantly evolving digital market.
Our commitments
As a responsible and supportive group, Vivetic Group places its employees at the heart of its priorities.
Strengthening skills and promoting talent
Vivetic Group's commitment to developing its employees' skills remains a key dimension of its Human Resources policy. Measures include transforming the organization to increasingly integrate agile, more creative and innovative working methods.
Increase employee commitment
At all Vivetic Group sites, we are stepping up our efforts to strengthen employee loyalty and encourage their desire for collective success.
Ensuring employee health and safety
We offer our employees safe and pleasant working conditions, adapted to each individual, with rigorous health and safety processes in place at every site. We take care to comply with the regulations in force in the countries where we operate.
Integrating and promoting the wealth of diversity
Vivetic Group employees work in an environment that encourages diversity and inclusion. We wish to reaffirm our commitment to the fight against discrimination and continue to promote this diversity within the Group.
As a responsible corporate citizen, Vivetic Group strives to play a positive role in society by fostering a culture of volunteerism among its employees.
Being a contributing partner in local development
In Madagascar, implementing and sharing best practices with communities and developing community involvement actions help to improve the daily lives of people living near our sites.
Through our Responsible Purchasing Policy, we favor local suppliers wherever possible, and encourage local production and craftsmanship, to support local economic activity and limit our carbon footprint.
Reaching out
Vivetic Group also supports a number of community projects, such as the association ZAZAKELY SAMBATRA.
The association's mission is to promote the education and professional integration of young people.
"Because we have been economic operators in Madagascar for over 20 years, it seemed obvious and crucial to us to stand by the Zazakely Sambatra association in the battles it fights with Malagasy youth in vulnerable situations." Noëlle Costa, President of Vivetic Group
Vivetic Group is committed to the environment and the climate, and to reducing its carbon footprint by conscientiously managing its consumption of energy, paper and water, as well as its CO2 emissions and waste.
Reducing energy consumption
For Vivetic Group, managing energy also means consuming less of it, which is why we have integrated an energy reduction approach at our sites, optimizing electrical installations and our IT equipment, as well as reducing the number of light sources by organizing workstations around natural lighting.
We manage our energy consumption in an eco-responsible way, without compromising on workplace comfort and safety.
Waste management
Vivetic Group promotes recycling as a simple and effective way of reducing waste. We promote selective sorting at all our sites and raise awareness of everyday gestures to protect the environment: reduce paper printouts, reduce packaging when ordering supplies, give preference to non-disposable cutlery. We promote this culture of recycling by offering our employees the opportunity to purchase the company's discarded equipment: 2 to 3 times a year, depending on volumes.
Through our commitment to the Zazakely Sambatra association, we donate to this organization equipment that we no longer need,
such as tables, chairs, computers and supplies.
Our sites
Certifications guaranteeing the quality and reliability of our processes
The Vivetic Group's quality policy aims to enhance the satisfaction of its customers and each of its entities by taking their requirements into account and integrating quality and excellence at the heart of its day-to-day activities.
The certifications acquired since 2010 demonstrate the company's determination to gain recognition for its professionalism and commitment to all its services.
ISO 18295-1 certification is the standard that defines the requirements for customer contact centers. It specifies the best practices to be implemented by all contact centers (in-house or outsourced), in multiple areas to guarantee a high level of service, particularly with regard to customer communication, complaint handling and staff involvement. - Antananarivo site -
ISO 9001 is the quality management standard. It provides guarantees in terms of organizational quality within each company department. It provides proof that a continuous improvement system has been set up within the company. - Aubervilliers & Antananarivo sites -
Vivetic is PCI DSS certified, a security and data protection standard for payment methods. It guarantees a very high level of security for internal processes and tools. - Antananarivo site -
This certification testifies to the implementation of relevant processes and systems, enabling us to guarantee and control the security, availability and integrity of processing, as well as the confidentiality of data within our services. - Antananarivo site -
