The emergence of 100% digital players has changed the habits and behavior of customers in the sector. Focused on conquest and loyalty strategies, its players must meet the ever-increasing demands of their customers.
The bank-insurance sector faces two major challenges today:
- How do you stay competitive?
- How do you maintain a high level of customer satisfaction?
To remain attractive, traditional banks and insurance companies need to modernize their service offerings to make it easier for their customers to do business with them.
Today, customer experience is a key criterion in the choice of a bank or insurance company. Entrusting the management of your customer relations to a specialist in the sector is the best way to guarantee a high level of customer satisfaction while reducing costs.
Our solutions for the Bank-insurrance sector
Multi-channel customer relations
In an increasingly competitive environment, the management of the bank customer relations or insurance is a crucial issue. Digitalizing customer relations and multi-channel management are not easy to manage. Thanks to our recognized know-how, Vivetic Group analyzes your needs and offers personalized support to adapt to each communication channel. 100% dedicated to your clientele, our teams master your products and offers, so they can propose relevant solutions to your customers.
Administrative management of customer files and claims
Refocus your internal teams on their core business by entrusting our experienced advisors with the task of omnichannel management and file verification of your customers. You'll speed up the handling and processing of requests, whether online or by mail, with precise management rules, and be able to track their progress at any time via a GED interface.
- Improve the performance of your quality assurance processes
- Optimize your costs and processing times
- Increase customer satisfaction
Dematerialization and electronic document management
We take care of all the steps involved in the dematerialization, multichannel treatment and traceability of your incoming mail, by combining human resources, processes and technology, so that all the data and information in your customers' mail is managed in an optimized and secure way.
- Receiving, sorting, scanning and indexing mail
- Multi-channel processing, data capture and enrichment
- Payment management (SEPA, credit card, cheque, etc.) and TLMC files
- Bank remittance
Collection Department
Our tailor-made, multi-channel debt collection operations meet a dual objective: to protect the company from any risk of non-payment, while ensuring close support for customers qualified as "at risk". In addition to automated follow-up actions, the re-establishment of human contact helps to limit payment default and ensure proactive debt recovery.
