Customer relationship management

Boosting the customer experience for optimal customer relations

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Business process outsourcing

Optimizing your organization for greater efficiency and agility

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Digital and IT Services

Tailor-made support for your digital projects

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Vivetic Group

A long-standing player in the outsourcing of Customer Relations, Back-Office support and Digital & IT Services, with operations in France and Madagascar in the Indian Ocean, Vivetic Group offers comprehensive expertise in these fields, combining in-shore/offshore and multichannel solutions.

 

Expertise

Over 30 years of experience have provided us with solid technical mastery and expertise in our fields of activity.

Multiskilling

We provide you with dedicated teams that offer complementary skills, a strong understanding of various ecosystems, as well as an excellent ability to comprehend and adapt to different fields.

Proximity

To meet the specific needs of our customers, Vivetic Group has set up dedicated sales and operational teams to guarantee proximity and responsiveness at all levels and stages of the project.

Partnership

We are committed to working alongside our customers over the long term, developing a true partnership and supporting them with our in-depth knowledge of their sector and our expertise.
30
years

expertise and know-how

1800
employees

committed to our customers every day

200
customers

trust us

They trust us

Vivetic Group knows how to manage its activity peaks by combining appropriate sizing, flexibility, and responsiveness.
Read the testimonial

Coraline MeilleurCustomer Service Manager - GROUPE AMAURY

We were looking for a team that could support us from A to Z.
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Catherine DenayreCustomer Service Manager - WILLEMSE FRANCE

Our news

L’accueil téléphonique externalisé permet aux PME et ETI de sécuriser leurs appels et de garantir une prise en charge professionnelle, sans alourdir leur organisation interne.
Blog

Accueil téléphonique externalisé : la solution flexible pour ne plus manquer aucun appel

Chaque appel entrant compte. L’accueil téléphonique externalisé permet aux PME et ETI de sécuriser leurs appels et de garantir une prise en charge professionnelle, sans…
Vivetic Group multiplie les initiatives pour soutenir l’éducation, promouvoir les métiers du numérique et faciliter l’insertion professionnelle des jeunes talents à Madagascar.
News

Favoriser l’accès au numérique et l’insertion professionnelle : l’engagement concret de Vivetic Group

À travers ses partenariats avec des programmes éducatifs et des associations engagées, Vivetic Group contribue activement à renforcer l’employabilité des jeunes et à réduire les…
Améliorer la qualité du service client
Blog

Comment évaluer et améliorer la qualité de votre service client ?

Améliorer la qualité du service client est devenu un enjeu stratégique pour les entreprises soucieuses de leur performance. Encore faut-il disposer d’une méthode fiable pour…