Customer relationship management

Boosting the customer experience for optimal customer relations

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Business process outsourcing

Optimizing your organization for greater efficiency and agility

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Digital and IT Services

Tailor-made support for your digital projects

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Vivetic Group

A long-standing player in the outsourcing of Customer Relations, Back-Office support and Digital & IT Services, with operations in France and Madagascar in the Indian Ocean, Vivetic Group offers comprehensive expertise in these fields, combining in-shore/offshore and multichannel solutions.

 

Expertise

Over 30 years of experience have provided us with solid technical mastery and expertise in our fields of activity.

Multiskilling

We provide you with dedicated teams that offer complementary skills, a strong understanding of various ecosystems, as well as an excellent ability to comprehend and adapt to different fields.

Proximity

To meet the specific needs of our customers, Vivetic Group has set up dedicated sales and operational teams to guarantee proximity and responsiveness at all levels and stages of the project.

Partnership

We are committed to working alongside our customers over the long term, developing a true partnership and supporting them with our in-depth knowledge of their sector and our expertise.
30
years

expertise and know-how

1800
employees

committed to our customers every day

200
customers

trust us

They trust us

Thanks to the successful support we received from Vivetic Group, we were able to save a considerable amount of time managing our incoming e-mail requests.
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Arthur GianessiResponsable du Service Client - MOTOBLOUZ

Vivetic Group knows how to manage its activity peaks by combining appropriate sizing, flexibility, and responsiveness.
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Coraline MeilleurCustomer Service Manager - GROUPE AMAURY

We were looking for a team that could support us from A to Z.
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Catherine DenayreCustomer Service Manager - WILLEMSE FRANCE
client
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client
client

Our news

Staff Portraits

Interview avec Mandanirina Andriamirado RANDRIANARISOA, Chargé de Gestion de Transport

Interview avec Mandanirina Andriamirado RANDRIANARISOA, Chargé de Gestion de Transport. Un poste clé dans l’organisation quotidienne de Vivetic Group, où chaque trajet contribue directement au…
Service hotline : organisation, SLA et gestion des pics d’activité
Blog

Réussir son service hotline : organisation, SLA et gestion des pics d’activité

Gérer un service hotline performant ne s’improvise pas. Entre exigences de réactivité, gestion des pics d’activité et pression sur la qualité, une organisation solide et…
Centre téléphonique : pourquoi l’externalisation est le levier d’agilité des entreprises
Blog

Centre téléphonique : pourquoi l’externalisation est le levier d’agilité des entreprises

Face à des volumes d’appels variables et des attentes clients élevées, l’externalisation du centre téléphonique s’impose comme un levier d’agilité pour les entreprises.