Customer testimonials

Vivetic, the finest in Outsourcing!

"We were looking for a team that could support us from A to Z.

We were looking for a team that could support us from A to Z.

At Willemse-France, the distance-selling specialist in horticultural products, which delivers no less than three million plants a year, loyalty is a value that takes on its full meaning. Catherine Denayre has been through it all: catalog sales to start with, customer contact by Minitel, then fax, then Internet. And always, the telephone.


Why did you call on Vivetic?

Management's instructions were clear: the new service provider had to be located offshore.

but not in Morocco or Tunisia. We'd seen a lot of companies outsource their customer relations there, and many come back disappointed with the quality. The new service provider therefore had to be located in Madagascar. Our business is highly seasonal, with marked peaks in spring and autumn. We go from 50 calls and 50 e-mails a day, to nearly 2,000 and 500! Our previous partner found it very difficult to cope with the need for additional staff, almost overnight. It's true that it doesn't make much sense to spend two or three weeks training an operator who won't be working for more than a month once he's up and running.

I contacted a first service provider, but he wasn't serious: he needed a month to train each resource, at a rate of one hour's training a day, which scared me. A well-informed contact of the General Manager then offered to evaluate Vivetic, and we immediately got on well with the team.

They have a long-term team, which I appreciate, as does their responsiveness.
and our teamwork.

How did you set up this partnership?

At first, we tested them solely on managing email contacts. I wanted to evaluate their responsiveness and approach. Everything was set up within eight days, something I had never seen before. I was immediately very satisfied with their services. Three weeks later, we started entrusting them with call reception. I spent five days there and was honestly delighted. I met smiling people, eager to do their jobs well, and I instantly felt a connection with them. I thought I could bring them something, but in reality, they are the ones bringing something back to me!

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