Customer relationship management

Boosting the customer experience for optimal customer relations

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Business process outsourcing

Optimizing your organization for greater efficiency and agility

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Digital and IT Services

Tailor-made support for your digital projects

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Vivetic Group

A long-standing player in the outsourcing of Customer Relations, Back-Office support and Digital & IT Services, with operations in France and Madagascar in the Indian Ocean, Vivetic Group offers comprehensive expertise in these fields, combining in-shore/offshore and multichannel solutions.

 

Expertise

Over 30 years of experience have provided us with solid technical mastery and expertise in our fields of activity.

Multiskilling

We provide you with dedicated teams that offer complementary skills, a strong understanding of various ecosystems, as well as an excellent ability to comprehend and adapt to different fields.

Proximity

To meet the specific needs of our customers, Vivetic Group has set up dedicated sales and operational teams to guarantee proximity and responsiveness at all levels and stages of the project.

Partnership

We are committed to working alongside our customers over the long term, developing a true partnership and supporting them with our in-depth knowledge of their sector and our expertise.
30
years

expertise and know-how

1800
employees

committed to our customers every day

200
customers

trust us

They trust us

"There is a stable team, which I appreciate, as well as their responsiveness and our teamwork."
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Christelle MauginCustomer Service Manager - DIGITCK

Vivetic Group knows how to manage its activity peaks by combining appropriate sizing, flexibility, and responsiveness.
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Coraline MeilleurCustomer Service Manager - GROUPE AMAURY

We were looking for a team that could support us from A to Z.
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Catherine DenayreCustomer Service Manager - WILLEMSE FRANCE

Our news

Staff Portraits

Interview with Tantelinaina RAKOTOALISOA, Integration Manager

Discover the job of Integration Manager at Vivetic Group through Tanteliniaina RAKOTOALISOA's career path.
Managing telephone calls
Blog

Telephone call management: how to ensure smooth handling of incoming calls?

A quality telephone greeting reflects the company's image. It is essential to guarantee optimum customer satisfaction and strengthen customer loyalty.
Blog

How to improve the customer experience while optimizing costs ?

Continuous improvement of the customer experience not only satisfies consumers, it also builds lasting loyalty, and even turns them into ambassadors for your brand...