Vivetic Group's expertise in customer relations has been constantly improving for over 30 years. By being awarded ISO 18295-1 certification by AFNOR, Vivetic Group has confirmed its position and its ambition to continue improving the quality of its services.
Standard 18295-1 Customer Contact Centers - 1, applies to all factors influencing the quality of Customer Relations. It indicates the best practices to be implemented in customer contact centers, whether in-house or outsourced. It guarantees a high level of service quality in all areas and for all types of customer contact.
In concrete terms, this certification guarantees a high level of service, particularly in terms of customer communication, claims handling and staff involvement.
Key commitments:
- Ensure the availability and accessibility of contact points,
- Provide relevant, accessible answers,
- Support customers during interactions,
- Inform and protect customers during interactions,
- Take into account customer satisfaction and perception,
- Analyze and respond to customer complaints.
Across all its activities, Vivetic Group enables its customers to optimize and digitalize their business processes but also to delegate the management of their customer relationship through high-quality contact centers.
