KPI: are the objectives being met?

August 28, 2019

Today, almost half of all companies are struggling to meet their response time targets, across all channels. The reality is often more mixed than the targets set...

Noëlle Costa, President of Vivetic

August 28, 2019

Acticia Conseil, a leading direct marketing consultancy in the distance selling sector, has just acquired Vivetic, the leading customer relations platform in the Indian Ocean. Interview with the new President : Noëlle Costa

The challenges of dematerialization for companies

August 28, 2019

To dematerialize or not ? For some, it's a trend, an obligation rather than a necessity. For others, dematerialization is an advantage, an opportunity. But why should we dematerialize at all? What are the challenges of dematerialization for a company?