Share your customer experience with Vivetic in La Baule
September 12, 2019All the players in Customer Experience will be present at the 4th edition of Customer Relationship Management in La Baule in September 2016.
What performance indicators should you track for effective customer relations?
September 12, 2019Measuring call center performance has evolved: in addition to the historical quantitative and qualitative indicators, new indicators are now available to assess the effectiveness of customer service and customer knowledge, which has become the "Holy Grail" for brands.
Vivetic: a high-end personal assistant in Madagascar
September 12, 2019Vivetic launches its premium concierge service with a personal assistant.
Vivetic offers top-of-the-range services where the personal assistant takes care of the client from A to Z. Need a restaurant near your home or workplace?
Vivetic at the heart of the digital transformation of the Customer Relations professions
September 12, 2019Based in Pantin and established in Madagascar since 1996, Vivetic helps clients outsource their customer relations and back-office management offshore.
A reputation, good or bad, everyone has one...
September 12, 2019even companies! This reputation, different from brand image, must be forged on the Internet, the main channel on which consumers express themselves.
Every year in France, some 2.5 billion invoices are issued, of which 3% are in electronic format.
September 12, 2019The cost of processing an invoice is estimated at between 15 and 200 euros. The breakdown of this cost is approximately one third for the supplier who issues the invoice, and the remaining 2 thirds for the customer who has to pay it...
What are good moderation practices on social networks?
September 5, 2019The role of the Community Manager is to moderate comments on social networks. Some messages are deliberately ignored by brands, while others are deleted and responded to. But on what criteria?
Acticia Conseil acquires the leader in Customer Relations
August 29, 2019Acticia Conseil acquires Vivetic, one of Madagascar's BPO and call center pioneers.
Customer experience leader accelerates growth
August 28, 2019Founded 20 years ago, Vivetic, the leader in outsourced Customer Experience in the Indian Ocean, is poised to sign the best growth in its history. After a first half-year of 22 % growth...