Interview with Rova Nantenaina RANDRIANJANAHARY, Data Platform Manager
8 April 2025Focus on the job of Data Platform Manager with the portrait of Rova Nantenaina RANDRIANJANAHARY
Vivetic Group supports the professional integration of young people with Graines de Bitume
March 21, 2025On March 12, 2025, Vivetic Group and Graines de Bitume organized a new workshop dedicated to the professional integration of young people. The event brought together 27 participants keen to acquire the essential skills for their future careers.
How to guarantee an optimal customer experience with an outsourced call center?
10 March 2025Carefully selected, an external call center turns every customer interaction into an opportunity to boost satisfaction and loyalty.
ISO 18295-1 certification: a guarantee of quality for customer contact centers
6 March 2025In a sector where the customer experience is a major issue, ISO 18295-1 certification is a guarantee of quality for customer contact centers.
Optimize project management with an agile software development company
6 February 2025In an ever-changing world, an agile software development company offers the flexibility and adaptability needed to keep pace with changing markets, technologies and requirements.
Les avantages d’externaliser votre service client auprès d’un centre d’appel à Madagascar
13 January 2025Providing quality customer service while keeping operational costs under control is a major challenge for many companies. With its highly qualified, multilingual and technologically advanced workforce, and competitive costs, Madagascar offers unique advantages.
Interview with Tantelinaina RAKOTOALISOA, Integration Manager
23 October 2024Discover the job of Integration Manager at Vivetic Group through Tanteliniaina RAKOTOALISOA's career path.
Telephone call management: how to ensure smooth handling of incoming calls?
3 September 2024A quality telephone greeting reflects the company's image. It is essential to guarantee optimum customer satisfaction and strengthen customer loyalty.
How to improve the customer experience while optimizing costs ?
August 9, 2024Continuous improvement of the customer experience not only satisfies consumers, it also builds lasting loyalty and turns them into ambassadors for your brand or company.
