Customer support: strategies and best practices
May 15, 2024With a "customer-centric" approach, customer support is essential to building a solid, lasting relationship. It enables us to offer them a unique experience and build their loyalty. It's a real competitive lever.
How to choose a call center to optimize customer relations?
23 April 2024Customer relationship management is a major challenge for companies. At the heart of this management is the call center, concentrating the multiple communications between the company and the customer. Selecting the right call center is therefore a highly strategic choice.
Vivetic Group wins ECOVADIS CSR bronze medal
8 April 2024We are proud to announce today that we have been awarded this new certification by a leading CSR certification body.
Launch of our new Digital Services Business Unit
3 April 2024VIVETIC Group is pleased to announce a major turning point in its commitment to innovation and digital transformation with the official launch of its new Digital Services Business Unit.
Interview with Rudy Déal: Director of IT and Digital Services
3 April 2024"We've set ourselves the ambitious goal of becoming one of the leaders in IT and Digital Services outsourcing in Madagascar!"
Successful customer onboarding: 4 key steps
December 6, 2023A customer who is satisfied with a product or service is a customer who is loyal to the brand.
How can you optimize your electronic document management?
November 13, 2023In today's digital age, electronic document management has become a must for companies that handle a lot of data on a daily basis.
Home staging: the benefits of outsourcing
13 October 2023With the advent of digital technology, competition on the web is becoming increasingly fierce for retailers. This is especially true in the real estate sector, where loan rates are rising and transactions are slowing down.
Vivetic, partner of the Think Equal educational program
13 October 2023Vivetic is proud to be a partner of the Zazakely Sambatra association and to participate in the deployment of its new educational program Think Equal!