Wondering what it's like to be a customer advisor? Let's head for the CRM (Customer Relationship Management) department at Vivetic Group, where we were lucky enough to meet Christèle RABEFINDRAMANA. With 7 years' experience at Vivetic Group, Christèle perfectly embodies the values of our company: commitment, passion and excellence. In this interview, she shares her career path, her motivations and her daily life, offering an authentic insight into the life of a customer advisor. Get ready to discover a profession where the human element is at the heart of every interaction.
First of all, could you introduce yourself and tell us about your role at Vivetic Group?
Hello, I'm Christèle RABEFINDRAMANA, Teleconsultant with Vivetic Group Madagascar. With seven years' experience at Vivetic Group, I have acquired key customer service skills, particularly in call management and technical support.
Seven years of experience! You've certainly had a rich and interesting career. Could you give us an overview of your career?
As part of my previous career, I had the opportunity to contribute to the 118 818 service, where I handled incoming calls for a French telephone information service. My role was to respond to requests from customers looking for contact details for cabs, hospitals or other services. I took on this mission until its end in February 2019.
I then joined Outillage Online, where I continue to perform my duties with dedication. Outillage Online is an online sales site for products ranging from garden tools to vacuum cleaners and ladders. My responsibilities include managing direct communications with our suppliers, mainly by e-mail and occasionally by call. I'm in charge of collecting order confirmations and shipping information, both from our dropshipping partners and from our warehouse in Marseille. In addition, I'm in charge of entering orders from marketplaces not integrated into our Odoo system, as well as transmitting orders to our suppliers.
Over the course of these two professional experiences, I have developed invaluable autonomy in fulfilling my responsibilities and built up a solid foundation of trust both with my superiors and with our Customer Clients (CDOs).
What makes you particularly enthusiastic about your work at the moment?
Every day is a new opportunity to excel and progress, both professionally and personally. It's with this perspective that I approach each day, seeking to seize opportunities, learn from my experiences and constantly evolve.
At the moment, I'm particularly enthusiastic about the idea of working in total autonomy on Outillage Online assignments. Although I don't have any set objectives, I'm striving to give my best in my daily tasks. The fact that I no longer handle incoming calls allows me to concentrate fully on my current responsibilities, which contributes to my efficiency and professional fulfillment.
With all your experience, what advice would you give to someone just starting out in our business?
The path you take may differ from the one you imagined, but each step is important. Love what you do and stay positive in the face of opportunities. Don't work out of routine or obligation, but with respect and love for your profession. That's how you'll find satisfaction and success.
Finally, what three words best describe you?
# Serious
# Perfectionist
# Optimist
