Vivetic Group: Customer Relations, BPO, IT Services
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Blog

Welcome to our blog, where we share useful information and tips with you.

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Entretenir la relation client : comment Vivetic Group vous aide à fidéliser et optimiser vos coûts ?

19 September 2025

La fidélisation n’est plus un luxe, mais une nécessité stratégique. Dans un contexte où les clients attendent des interactions rapides, personnalisées et fluides, les entreprises doivent trouver le juste équilibre entre qualité de service et optimisation des coûts.

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Centre d’appels : Maroc, Tunisie ou Madagascar ? Découvrez l’alternative idéale pour votre entreprise

16 July 2025

Dans un contexte de digitalisation accélérée et de concurrence accrue, externaliser son centre d’appel est devenu un levier incontournable pour maîtriser ses coûts, gagner en flexibilité et offrir une expérience client mémorable et unique.

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Comment le call center est devenu un service clé de la relation client ?

11 June 2025

D’un simple outil de traitement des appels téléphonique, le centre d’appel est aujourd’hui devenu un pilier stratégique de la relation client, orchestrant l’ensemble de l’expérience client, la rendant unique et mémorable.

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Comment mesurer la satisfaction client ? Méthodes, outils et indicateurs clés

22 May 2025

Découvrez comment mesurer efficacement la satisfaction client à travers des indicateurs clés, des outils adaptés et une démarche pragmatique pour améliorer durablement l’expérience client.

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How to guarantee an optimal customer experience with an outsourced call center?

10 March 2025

Carefully selected, an external call center turns every customer interaction into an opportunity to boost satisfaction and loyalty.

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ISO 18295-1 certification: a guarantee of quality for customer contact centers

6 March 2025

In a sector where the customer experience is a major issue, ISO 18295-1 certification is a guarantee of quality for customer contact centers.

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Optimize project management with an agile software development company

6 February 2025

In an ever-changing world, an agile software development company offers the flexibility and adaptability needed to keep pace with changing markets, technologies and requirements.

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Les avantages d’externaliser votre service client auprès d’un centre d’appel à Madagascar

13 January 2025

Providing quality customer service while keeping operational costs under control is a major challenge for many companies. With its highly qualified, multilingual and technologically advanced workforce, and competitive costs, Madagascar offers unique advantages.

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Telephone call management: how to ensure smooth handling of incoming calls?

3 September 2024

A quality telephone greeting reflects the company's image. It is essential to guarantee optimum customer satisfaction and strengthen customer loyalty.

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How to improve the customer experience while optimizing costs ?

August 9, 2024

Continuous improvement of the customer experience not only satisfies consumers, it also builds lasting loyalty and turns them into ambassadors for your brand or company.

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    Contact us
    • Discover Vivetic Group
      • About us
      • Our governance
      • RSE
      • Our offices
      • Our certifications
    • Our solutions
      • Business Process Outsourcing
        • Digitizing document processes
        • Business back-office
        • Digital marketing and content creation
        • DTP Service
        • Data labeling
      • Customer relationship management
        • Multi-channel customer service
        • Fidélisation & réactivation
      • IT and Digital Services
    • Our sector expertise
      • Press
      • Bank-insurance
      • E-commerce
      • Distance selling
      • Real estate
    • Find out more
      • News
      • Blog
      • Livres Blancs
      • Case studies
      • Customer testimonials
    • Join us
      • The world of Vivetic Group
      • Staff Portraits
      • Our job offers
    • Contact us
    • en_USEN
      • fr_FRFR