News

A successful donation drive to support the Madagascan community.

Given the uncertainty facing us all in the face of the spread of the Covid-19 epidemic, the Vivetic Group has taken exceptional measures to ensure the best possible continuity of services.

Faced with the global health crisis linked to COVID-19, which is also affecting Madagascar, the French community, represented by UFE and ADFE, is launching Operation MIZARA.

To curb the spread of the virus, the government announced at 20:00 on Sunday July 05, changes to the restrictions imposed and a strengthening of containment measures.

The Vivetic Group's quality policy aims to enhance the satisfaction of its customers and each of its entities by taking their requirements into account and integrating quality and excellence at the heart of its day-to-day activities.

A busy year for Vivetic, which ended 2016 with 30% growth in business. Everywhere in the call center "bays", or within the BPO teams...

Madagascar, the island of treasures for call centers and BPO. Vivetic's pioneering presence on the island over the past 21 years is a major asset for its clients. The brand is currently recording the strongest growth in the market...

Accelerating their customer experience and supporting their digital back-office, Vivetic has established itself as a privileged partner for growing start-ups.

All the players in Customer Experience will be present at the 4th edition of Customer Relationship Management in La Baule in September 2016.

Measuring call center performance has evolved: in addition to the historical quantitative and qualitative indicators, new indicators are now available to assess the effectiveness of customer service and customer knowledge, which has become the "Holy Grail" for brands.