Measuring call center performance has evolved: in addition to the historical quantitative and qualitative indicators, new indicators are now available to assess the effectiveness of customer service and customer knowledge, which has become the "Holy Grail" for brands.

Vivetic launches its premium concierge service with a personal assistant.

Vivetic offers top-of-the-range services where the personal assistant takes care of the client from A to Z. Need a restaurant near your home or workplace?

Based in Pantin and established in Madagascar since 1996, Vivetic helps clients outsource their customer relations and back-office management offshore.

even companies! This reputation, different from brand image, must be forged on the Internet, the main channel on which consumers express themselves.

The cost of processing an invoice is estimated at between 15 and 200 euros. The breakdown of this cost is approximately one third for the supplier who issues the invoice, and the remaining 2 thirds for the customer who has to pay it...

Acticia Conseil acquires Vivetic, one of Madagascar's BPO and call center pioneers.

Founded 20 years ago, Vivetic, the leader in outsourced Customer Experience in the Indian Ocean, is poised to sign the best growth in its history. After a first half-year of 22 % growth...

VIVETIC announces the acquisition of new premises in the Galaxy zone in Andraharo, Madagascar.