Innovative player in French-speaking Offshore Outsourcing
Paris, February 2013 - At the E-Commerce One to One trade show, VIVETIC will be unveiling its new tailor-made services for transforming incoming calls into sales opportunities. Founded in 1996 in Paris and established in Madagascar for 17 years, VIVETIC has constantly developed new offshore services to monetize the audience of e-commerce and mail-order sites.
The group innovates and completes its offer dedicated to BtoC e-merchants. "The cost of an inbound sale is three times less than an outbound sale", explains Managing Director Anne Laratte. "It's all about seizing the opportunity of an available, receptive prospect who doesn't have to take the call, and informing them with a sales approach. It's the opposite of traditional telesales, more effective and better adapted to consumer needs.
These services are made possible by teams of expert sales advisors, trained in customer DNA and with in-depth knowledge of the products and their functionalities. Committed to a policy of professionalizing and involving its 1,000 employees, VIVETIC devotes 2% of its payroll to initial and ongoing training. For its up-selling offer on inbound calls, the group has developed training in call handling with a view to providing advice combined with sales. By offering motivating working conditions, fringe benefits and attractive remuneration, the group benefits from a low turnover rate (-3%), enabling personalized, long-term services for its customers.
ISO 9001 certified and currently in the process of obtaining NF345 Customer Relations Center certification, VIVETIC operates on the basis of long-term partnerships. "We have developed our services for transforming incoming calls into sales opportunities in cooperation with our customers. The results are excellent, and our customers are completely satisfied," explains Anne Laratte. VIVETIC provides customized services and support right from the initiation phase of outsourced projects.
Among the customers using VIVETIC's services to transform their incoming calls into sales opportunities: Wengo (legal and psychological advice), Devispresto.com (matchmaking between building craftsmen and private individuals), France Abonnements (press subscriptions) and DeLaMaison.fr (decoration and furnishings).
About Vivetic:
VIVETIC, an innovative player in French-speaking Offshore Outsourcing, offers value-added, tailor-made services in multi-channel customer relationship management. With 17 years of expertise and 1,000 employees, VIVETIC is deployed around 4 service centers, for data and voice processing under one roof: Process Outsourcing (BPO), Customer Relationship Management, Content Management and Moderation, and Document Dematerialization.
VIVETIC in 2012 means :
- 1.5 M calls handled
- 1.1 M emails processed
- 2.2 M letters processed
- 0.9 M SMS processed
