64% of consumers choose a company based on the quality of customer relations offered.
Today's consumers are increasingly demanding and want to benefit from a privileged relationship with the company. When it comes to customer service in particular, they expect clear, rapid answers. To meet these expectations and remain competitive, companies have gradually matured their customer relationship management.
Customer relationship management becomes a strategic lever.
The key is to find ways of optimizing it, and thus contributing to customer satisfaction and loyalty. In this white paper, you'll discover solutions for :
- Reduce customer relationship management costs
- Optimize the management of human resources dedicated to this mission
