Rethink and streamline the customer journey to optimize service quality and guarantee optimal customer relations! We operate across the entire customer relations value chain to engage customers at every key stage of their relationship with the company.
Vivetic Group, your customer relationship partner.
Expert de la relation client externalisée, Vivetic Group déploie son savoir-faire tout au long de la chaîne de valeur de la relation client pour accompagner et engager vos clients à chaque étape de leur parcours relationnel avec votre entreprise. Nos experts en gestion des relations clientèle s’efforcent d’assurer une satisfaction client optimale, en prenant en charge non seulement vos besoins immédiats, mais aussi en comprenant profondément le cœur de métier de votre entreprise pour fournir des solutions adaptées.
Develop your sales
thanks to a rebound sales strategy based on customer data and implemented by our business experts
Building customer loyalty
thanks to the personalization and optimal customer experience offered by our multi-channel contact center
Maintaining a personalized customer relationship
before, during and after the act of purchase to increase brand loyalty and the likelihood of a repeat purchase
Our customer relationship management solutions
Multi-channel customer service
We offer companies our multi-channel expertise, backed up by our dedicated call center, to create a positive, personalized customer experience at all key points of the customer journey: before, during and after the purchase act. We offer attentive and efficient after-sales service, guaranteeing a complete and satisfying customer experience.
Customer acquisition and retention
We support companies in their customer acquisition and loyalty strategies, combining the enrichment and modeling of their prospect/customer database, the implementation of effective satisfaction surveys and personalized sales actions.
We provide them with expert teams to deal with their business issues, while guaranteeing total cost control.
Customer relations: key issues for your company
Strategic and increasingly digitalized, customer relations must respond to the evolving uses of your prospects and customers, as well as their requirements. It's a way of enriching your relationship with them, but also of differentiating yourself in your market.
To capture the attention of a volatile consumer, saturated with commercial solicitations, you need to rely on a omnichannel, interactive and personalized customer relationship management.
Managing your customer service involves deploying professional methodologies and technical solutions that are consistent with your field of activity, your business procedures, and your specific issues.
Opt for a outsourcing your customer relations is a winning strategy for your company. By calling on a specialized service provider, you'll benefit from proven expertise, enabling you to streamline and improve interactions with your customers, deliver a high-quality customer experience and maximize your sales, while optimizing the costs associated with customer relationship management.
Why outsource your customer relationship management?
In response to the growing demands of consumers, many companies are choosing to entrust all or part of their customer relationship management to a specialized external service provider like Vivetic.
This strategy generally results in a significant improvement in performance, combined with optimized processing costs.
So, by outsourcing managing your customer relations with Vivetic, your company will benefit from a number of advantages, including :
- The possibility of relying on a dedicated team of expertsThe team is recruited and trained according to your business procedures, available all year round, in real time, and can be adapted to the periodic variations in your activities.
- Free up your internal teams to concentrate on their core business, without having to deal directly with customer requests. This represents a precious time saved for your employees, enabling them to create more value for your company.
- Greater flexibility and efficiency in customer relationship management.
- Significant financial savings. By entrusting customer relationship management to specialized call centers, you optimize costs while enjoying the benefits of dedicated, skilled human resources provided by the specialized service provider.
White paper
Customer Relationship Management: How to cut costs and optimize human resources organization?
64% of consumers choose a company on the basis of the quality of customer relations offered. Find out in this white paper how you can reduce the costs of customer relationship management and optimize the management of human resources dedicated to this mission.
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