Acticia Conseil acquires the leader in Customer Relations
August 29, 2019Acticia Conseil acquires Vivetic, one of Madagascar's BPO and call center pioneers.
Customer experience leader accelerates growth
August 28, 2019Founded 20 years ago, Vivetic, the leader in outsourced Customer Experience in the Indian Ocean, is poised to sign the best growth in its history. After a first half-year of 22 % growth...
Win customers through returns management
August 28, 2019How can you win and retain customers by managing returns on e-commerce sites? Do you have an e-commerce site? Don't underestimate the importance of good returns management!
Inauguration of our new premises in Madagascar
August 28, 2019VIVETIC announces the acquisition of new premises in the Galaxy zone in Andraharo, Madagascar.
Moderating e-commerce customer reviews: why and how?
August 28, 201996% of Internet users are influenced by the e-reputation of an e-commerce site. 88% consult customer reviews before making a purchase. Customer reviews have a real impact on sales!
KPI: are the objectives being met?
August 28, 2019Today, almost half of all companies are struggling to meet their response time targets, across all channels. The reality is often more mixed than the targets set...
Noëlle Costa, President of Vivetic
August 28, 2019Acticia Conseil, a leading direct marketing consultancy in the distance selling sector, has just acquired Vivetic, the leading customer relations platform in the Indian Ocean. Interview with the new President : Noëlle Costa
The challenges of dematerialization for companies
August 28, 2019To dematerialize or not ? For some, it's a trend, an obligation rather than a necessity. For others, dematerialization is an advantage, an opportunity. But why should we dematerialize at all? What are the challenges of dematerialization for a company?
Why outsource your business to Madagascar?
August 28, 2019In recent years, Madagascar has become a preferred offshore destination. Many international companies have chosen to outsource part of their business to the Indian Ocean.
