The Vivetic Group's quality policy aims to enhance the satisfaction of its customers and each of its entities by taking their requirements into account and integrating quality and excellence at the heart of its day-to-day activities.

A busy year for Vivetic, which ended 2016 with 30% growth in business. Everywhere in the call center "bays", or within the BPO teams...

Madagascar, the island of treasures for call centers and BPO. Vivetic's pioneering presence on the island over the past 21 years is a major asset for its clients. The brand is currently recording the strongest growth in the market...

Accelerating their customer experience and supporting their digital back-office, Vivetic has established itself as a privileged partner for growing start-ups.

All the players in Customer Experience will be present at the 4th edition of Customer Relationship Management in La Baule in September 2016.

Measuring call center performance has evolved: in addition to the historical quantitative and qualitative indicators, new indicators are now available to assess the effectiveness of customer service and customer knowledge, which has become the "Holy Grail" for brands.

Vivetic launches its premium concierge service with a personal assistant.

Vivetic offers top-of-the-range services where the personal assistant takes care of the client from A to Z. Need a restaurant near your home or workplace?

Based in Pantin and established in Madagascar since 1996, Vivetic helps clients outsource their customer relations and back-office management offshore.

even companies! This reputation, different from brand image, must be forged on the Internet, the main channel on which consumers express themselves.

The cost of processing an invoice is estimated at between 15 and 200 euros. The breakdown of this cost is approximately one third for the supplier who issues the invoice, and the remaining 2 thirds for the customer who has to pay it...