News

even companies! This reputation, different from brand image, must be forged on the Internet, the main channel on which consumers express themselves.

The cost of processing an invoice is estimated at between 15 and 200 euros. The breakdown of this cost is approximately one third for the supplier who issues the invoice, and the remaining 2 thirds for the customer who has to pay it...

Acticia Conseil acquires Vivetic, one of Madagascar's BPO and call center pioneers.

Founded 20 years ago, Vivetic, the leader in outsourced Customer Experience in the Indian Ocean, is poised to sign the best growth in its history. After a first half-year of 22 % growth...

VIVETIC announces the acquisition of new premises in the Galaxy zone in Andraharo, Madagascar.

Today, almost half of all companies are struggling to meet their response time targets, across all channels. The reality is often more mixed than the targets set...

Acticia Conseil, a leading direct marketing consultancy in the distance selling sector, has just acquired Vivetic, the leading customer relations platform in the Indian Ocean. Interview with the new President : Noëlle Costa

The RGPD, this new European Regulation applicable from May 2018 concerns the protection of personal data. It extends to all companies, even those not based in the European Union.

Read the interview with Anne Laure Gras, Director of Subscriptions, Direct Marketing and Digital Distribution for the Marie Claire Group.

Pro Direct, founded in 1988 by Gilles Guez, a French group specializing in customer relations and omnichannel communications, announces the appointment of Noëlle Costa as Managing Director of its Customer Relations division.