Telephone call management: how to ensure smooth handling of incoming calls?
3 September 2024A quality telephone greeting reflects the company's image. It is essential to guarantee optimum customer satisfaction and strengthen customer loyalty.
How to improve the customer experience while optimizing costs ?
August 9, 2024Continuous improvement of the customer experience not only satisfies consumers, it also builds lasting loyalty and turns them into ambassadors for your brand or company.
Web development company: why entrust your project to Vivetic?
July 17, 2024Visibility, brand awareness, improved customer experience, customer acquisition and loyalty - a quality website is an essential component in strengthening your customer relationships, optimizing your marketing efforts and supporting your company's overall growth.
Data integration : Best practices to ensure quality
June 25, 2024Efficiently integrating data from multiple sources gives companies a reliable, usable 360° view of this vital information.
Customer support: strategies and best practices
May 15, 2024With a "customer-centric" approach, customer support is essential to building a solid, lasting relationship. It enables us to offer them a unique experience and build their loyalty. It's a real competitive lever.
How to choose a call center to optimize customer relations?
23 April 2024Customer relationship management is a major challenge for companies. At the heart of this management is the call center, concentrating the multiple communications between the company and the customer. Selecting the right call center is therefore a highly strategic choice.
IT services: 5 reasons to outsource to Madagascar
February 26, 2024Outsourcing your IT and digital services to Madagascar means combining agility with skilled talent at the cutting edge of new technologies.
Successful customer onboarding: 4 key steps
December 6, 2023A customer who is satisfied with a product or service is a customer who is loyal to the brand.
How can you optimize your electronic document management?
November 13, 2023In today's digital age, electronic document management has become a must for companies that handle a lot of data on a daily basis.