Vivetic Group: Customer Relations, BPO, IT Services
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Blog

Welcome to our blog, where we share useful information and tips with you.

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IT outsourcing - Definition, benefits and best practices

24 April 2025

IT outsourcing is a strategic solution for accessing specialized expertise and the latest technologies, while keeping costs under control.

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How to guarantee an optimal customer experience with an outsourced call center?

10 March 2025

Carefully selected, an external call center turns every customer interaction into an opportunity to boost satisfaction and loyalty.

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ISO 18295-1 certification: a guarantee of quality for customer contact centers

6 March 2025

In a sector where the customer experience is a major issue, ISO 18295-1 certification is a guarantee of quality for customer contact centers.

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Optimize project management with an agile software development company

6 February 2025

In an ever-changing world, an agile software development company offers the flexibility and adaptability needed to keep pace with changing markets, technologies and requirements.

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Les avantages d’externaliser votre service client auprès d’un centre d’appel à Madagascar

13 January 2025

Providing quality customer service while keeping operational costs under control is a major challenge for many companies. With its highly qualified, multilingual and technologically advanced workforce, and competitive costs, Madagascar offers unique advantages.

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5 étapes pour choisir son prestataire informatique

December 18, 2024

Securing your data, optimizing your costs, anticipating technological developments and ensuring your company's growth: it all starts with selecting the ideal IT service provider!

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IT integration: How to maximize the efficiency of your software tools

November 15, 2024

IT integration transforms an information system into a fluid, connected ecosystem. It enables companies to optimize their operations, improve decision-making and internal collaboration, and thereby give them a considerable competitive edge!

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Telephone call management: how to ensure smooth handling of incoming calls?

3 September 2024

A quality telephone greeting reflects the company's image. It is essential to guarantee optimum customer satisfaction and strengthen customer loyalty.

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How to improve the customer experience while optimizing costs ?

August 9, 2024

Continuous improvement of the customer experience not only satisfies consumers, it also builds lasting loyalty and turns them into ambassadors for your brand or company.

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Web development company: why entrust your project to Vivetic?

July 17, 2024

Visibility, brand awareness, improved customer experience, customer acquisition and loyalty - a quality website is an essential component in strengthening your customer relationships, optimizing your marketing efforts and supporting your company's overall growth.

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Contact us
  • Discover Vivetic Group
    • About us
    • Our governance
    • RSE
    • Our offices
    • Our certifications
  • Our solutions
    • Business Process Outsourcing
      • Digitizing document processes
      • Business back-office
      • Digital marketing and content creation
      • DTP Service
      • Data labeling
    • Customer Relations
      • Multi-channel customer service
      • Customer acquisition and retention
    • IT and Digital Services
      • Software engineering and development
      • Web development agency
      • Support and outsourcing
  • Our sector expertise
    • Press
    • Bank-insurance
    • E-commerce
    • Distance selling
    • Real estate
  • Find out more
    • News
    • Blog
    • Livres Blancs
    • Case studies
    • Customer testimonials
  • Join us
    • The world of Vivetic Group
    • Staff Portraits
    • Our job offers
  • Contact us
  • en_USEN
    • fr_FRFR