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Today's customers are turning to new tools to communicate with companies, such as social networks. Companies must integrate this digitalization process into their customer relations in order to build customer loyalty.

Digital transformation, the globalization of trade and regulatory changes are forcing companies to identify new levers for improvement to boost performance and profitability. BPO is particularly interesting in this respect.

Dematerialization is becoming an increasingly important part of our daily lives, for both personal and professional use.

64% of consumers turn to a company because of the quality of its customer relations. As a result, customer relations play a vital role in a company's business.

Particularly since the rise of digital technology and the accompanying changes in purchasing behavior, customer loyalty has become a major challenge for companies and brands.

The health crisis has shaken the entire economy, and the real estate sector is no exception. To revitalize business, the real estate market is facing a double challenge: boosting sales and standing out from the competition.

In an increasingly competitive environment, winning over new customers is a necessity for any BtoB or BtoC company. The digitization of customer relations implies an evolution in sales actions.

As the press industry becomes increasingly digital, implementing the right subscription management strategy is essential to your growth as a press publisher.

In the digital age, managing customer complaints is a crucial issue for a brand. To handle a complaint properly, take advantage of the benefits of outsourcing to customer relations professionals.

Outsourcing customer relations can be an advantageous solution for improving service quality, while reducing costs and improving productivity. Here are 5 things you should know before outsourcing your customer relationship management.