Customer relationship management: 6 key points to optimize it
20 March 2023Customer Relationship Management (CRM) is an important lever for ensuring a successful customer experience and maximizing a company's profits.
How can I save time entering data?
December 19, 2022Data is a major development driver, but data entry is time-consuming and has no added value. And yet it's essential if we are to exploit the data and derive value from it. So how can you save time? Here are the answers.
Digitizing customer relations: a key factor in acquiring and retaining customers
November 29, 2022Today's customers are turning to new tools to communicate with companies, such as social networks. Companies must integrate this digitalization process into their customer relations in order to build customer loyalty.
Corporate BPO: 5 criteria for choosing the right service provider
October 26, 2022Digital transformation, the globalization of trade and regulatory changes are forcing companies to identify new levers for improvement to boost performance and profitability. BPO is particularly interesting in this respect.
Invoice dematerialization: what is it and how do you set it up?
September 5, 2022Dematerialization is becoming an increasingly important part of our daily lives, for both personal and professional use.
Customer relations center: how to improve the customer experience while optimizing costs?
August 16, 202264% of consumers turn to a company because of the quality of its customer relations. As a result, customer relations play a vital role in a company's business.
Building customer loyalty: key points for success
July 1, 2022Particularly since the rise of digital technology and the accompanying changes in purchasing behavior, customer loyalty has become a major challenge for companies and brands.
Outsourcing strategy: what's in it for real estate?
June 27, 2022The health crisis has shaken the entire economy, and the real estate sector is no exception. To revitalize business, the real estate market is facing a double challenge: boosting sales and standing out from the competition.
Customer acquisition: how to develop an effective strategy
22 June 2022In an increasingly competitive environment, winning over new customers is a necessity for any BtoB or BtoC company. The digitization of customer relations implies an evolution in sales actions.